Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any physical damage or damage caused by the one who purchase will not be refunded.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Consumable with obvious signs of use
  • Some health and personal care items
  • Customized or personalized equipment

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • equipment and consumable with obvious signs of use
  • equipment box or package that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, Please allow 14 days for the refund to be processed and appear in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at medical@canwaymed.ae.

Sale items

Only regular priced items may be refunded. Sale items or discounted / offer equipment or consumable cannot be refunded.

Exchanges

If you would like to exchange the equipment for a different product, please follow the return process outlined above and indicate your preference for an exchange. Once we receive your returned item, we will process the exchange accordingly.

Restocking Fee

A restocking fee may apply to returned items, depending on the condition of the equipment and the circumstances of the return. This fee will be deducted from your refund.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product. Mail us for address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at medical@canwaymed.ae for questions related to refunds and returns.